FAQ
Everything You Need to Know
What is Sierra Ginger?
Sierra Ginger is a beverage company based in Australia, offering refreshing, ginger-based drinks made with natural ingredients.
Where are your drinks made?
All Sierra Ginger beverages are proudly made in Australia, using locally sourced and ethically imported ingredients wherever possible.
Do your drinks contain real ginger?
Yes! We use real ginger root in our beverages, carefully brewed to ensure a strong, authentic flavour.
Are your drinks vegan or gluten-free?
Most of our beverages are vegan and gluten-free. Please check the product label or website product page for specific dietary information.
How should I store Sierra Ginger drinks?
Store unopened bottles in a cool, dry place. Once opened, keep refrigerated and consume within 5–7 days.
What is your return policy?
Under Australian Consumer Law, we offer refunds or replacements if your product is:
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Faulty or damaged
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Unsafe or unfit for consumption
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Not as described
Please contact us within 7 days of delivery with proof of purchase and photos if applicable.
Note: We do not accept returns for change of mind.
How long does shipping take?
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Standard: 3–7 business days
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Express: 1–3 business days
Shipping times may vary by location and during busy periods.
What payment methods do you accept?
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We accept Visa, MasterCard, and PayPal. All prices are in AUD and include GST.