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Sierra Ginger Store Policy

OVERVIEW

Sierra Ginger is committed to providing high-quality ginger-based beverages that comply with Australian laws and promote customer satisfaction, safety, and transparency. This Store Policy outlines our obligations and your rights as a customer.

Ordering & Payment

  • Order Confirmation: Once your order is placed, you will receive a confirmation email. Please review your order carefully before finalising your purchase.

  • Accepted Payment Methods: We accept Visa, MasterCard, PayPal, and Afterpay. All transactions are processed in Australian Dollars (AUD).

  • Pricing: All prices listed on our website include GST (Goods and Services Tax) in accordance with Australian taxation law.

Shipping & Delivery

  • We currently ship Australia-wide only.

  • Orders are dispatched using reliable carriers, including Australia Post and Sendle.

  • Standard shipping typically takes 3–7 business days.

  • Express shipping is available and generally takes 1–3 business days.

  • Delivery timeframes may vary depending on your location and during peak periods.

  • International shipping is not available at this time.

  • All orders are carefully packed to ensure they arrive in excellent condition.

Returns & Refunds

Under the Australian Consumer Law, customers are entitled to a refund or replacement if the product:​

  • Is faulty or damaged

  • Is not as described

  • Is unsafe to consume

  • Doesn’t do what we said it would do

Return Conditions:

  • Contact us within 7 days of receiving the product.

  • Provide proof of purchase and a photo of the issue.

  • Unopened products may be eligible for return if mistakenly ordered.

Change of Mind:

  • Unfortunately, we do not offer refunds or exchanges for change of mind due to the consumable nature of our products.

Health, Safety & Product Handling

  • Storage Instructions: Keep refrigerated after opening. Shake well before use. Follow the use-by date on the label.

  • Allergen Information: Our beverages may contain or be produced in facilities handling ginger, citrus, honey, and traces of nuts. Full ingredient lists are available on each product page and label.

Privacy & Data Protection

  • We collect personal data (e.g. name, address, payment details) to process orders and improve customer service.

  • We do not share or sell personal data to third parties.

  • Our full privacy policy complies with the Privacy Act 1988 (Cth) and is available on our website.

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